Luno Customer Care & Toll Free Number – Official Support

Navigating the dynamic landscape of cryptocurrency investment requires not only a secure platform but also the assurance of accessible and immediate support. In the fast-paced world of digital asset trading, delays in resolving technical issues, rectifying account access problems, or settling a transaction dispute can result in significant losses or high levels of user anxiety. This is precisely why a reliable customer care number, an efficient support number, or a robust digital helpline is an indispensable component of any world-class crypto exchange’s ecosystem. For a leading global platform like Luno, dedicated support channels are essential for resolving critical user issues ranging from intricate KYC support number queries and time-sensitive withdrawal issue helpline requests to complex security support number concerns and wallet recovery support processes. As Luno maintains a digital-first support architecture, understanding how to navigate its comprehensive network of help and assistance is key to a seamless trading experience, ensuring every user can promptly reach the right official contact number or digital channel for their needs.

Luno Key Stats Snapshot – Pioneering Crypto Innovation

Luno, a prominent name in the global cryptocurrency sphere, has consistently emphasized simplicity, security, and regulatory compliance since its founding. Its commitment to making digital assets accessible to millions worldwide is reflected in its key operational metrics and growing industry presence. The company's trajectory and scale underscore its role as a pivotal force in the democratization of finance.

• User Base: Luno boasts a massive and expanding global user community, exceeding 15 million customers worldwide, primarily concentrated in high-growth markets across Asia, Africa, and Europe, highlighting its broad geographical reach.

• Market Standing: Luno is recognized as an early pioneer in the crypto space, having been one of the first exchanges to offer extensive services in emerging markets. Its reputation for regulatory adherence makes it a trusted platform in a competitive industry.

• Supported Cryptocurrencies: The platform supports a carefully curated range of major digital assets, including Bitcoin (BTC), Ethereum (ETH), XRP, Solana (SOL), Cardano (ADA), and USDC, among others, ensuring compliance and security for all listings.

• Platform Metrics: The Luno Exchange provides deep liquidity and competitive fees, with its professional trading platform built on a robust API and advanced charting tools, facilitating a significant daily trading volume.

• Industry Standing: Luno is a subsidiary of the Digital Currency Group (DCG), one of the most influential entities in the blockchain industry, which solidifies its financial backing and industry authority.

• Search Highlights: Key terms that reflect the platform's market performance include "Luno trading volume 2025" (indicating high search interest in future performance), "Luno market share" (reflecting its substantial presence in developing economies), and "Luno wallet downloads" (demonstrating the popularity and ease of use of its mobile application and integrated wallet solution).

Luno Corporate Profile & Search Highlights – Shaping Crypto’s Future

Luno’s foundation and corporate structure are built upon a mission to upgrade the world to a better financial system. Tracing its history back to its origins as BitX, the company has evolved into a globally regulated and recognized cryptocurrency platform.

• Official Name: Luno Pte Ltd (with various local entities, such as Luno Money Limited in the UK and Luno India Technologies Private Limited in India).

• Headquarters: London, United Kingdom, specifically located at 3rd Floor Paul Street, 86-90, London EC2A 4NE.

• Founder: Marcus Swanepoel and Timothy Oliver Stranex (initial co-founders).

• CEO: Mr. James Edward Lanigan (CEO of Luno Holdings UK Ltd, reflecting the recent leadership transition and corporate restructuring).

• Parent Company/Acquirer: Digital Currency Group (DCG), which acquired the company in September 2020.

• Launch Date: 2013 (initially as BitX).

• Employees: The company employs hundreds of professionals globally, with internal reports suggesting a team size of over 700 employees across multiple continents.

• Valuation: While Luno is a private company, the acquisition by DCG and its successive funding rounds place its prior valuation in the realm of hundreds of millions of dollars, a figure often sought by investors using terms like “Luno valuation.”

• Acquisitions: Luno focuses on organic growth and strategic investments in the ecosystem, such as its investments in Kotani Pay, rather than large-scale exchange acquisitions, though the parent company DCG is highly active in the M&A space, a factor driving search terms like “Luno acquisitions.”

• Corporate Contact Integration: For critical administrative or regulatory correspondence, the Luno official contact number and the corporate office number are generally directed through dedicated corporate communication channels or specified emails, rather than a generic public phone line. The London headquarters contact details manage high-level, non-customer-specific inquiries, ensuring that matters requiring a dedicated company phone number are handled by the appropriate corporate departments.

The corporate structure is optimized for global reach and regulatory compliance. The London headquarters contact number and the company phone number for the main office are utilized for high-level business engagement, investor relations, and regulatory affairs, distinct from the customer-facing support. Similarly, the office contact number for subsidiaries worldwide, like LUNO INDIA TECHNOLOGIES PRIVATE LIMITED in Mumbai, is used for regional administrative and compliance matters. You should be aware that seeking a general public company phone number for customer issues will lead you to the digital channels.

Luno Crypto Support Network – Empowering Digital Wealth

Luno’s approach to customer service is deeply integrated with its digital platform, reflecting the 24/7, global nature of cryptocurrency trading. Instead of relying on traditional, geographically-limited toll free number lines, Luno provides an omnichannel support experience designed to resolve issues efficiently through specialized digital support desk contact points. This network is engineered to provide an immediate first response and intelligent routing for complex issues across its full suite of products and services.

The support framework encompasses every facet of the Luno platform:

• Crypto Trading & Exchange Issues: For active traders, immediate help is available for executing limit or market orders, resolving connectivity errors, or understanding the Exchange interface. The platform offers a dedicated Live Chat channel, which acts as the de facto trading support number for real-time assistance during market fluctuations.

• Wallet Solutions & Security: Issues concerning the secure custody of digital assets, including access to Luno’s multi-currency wallet, require specialized attention. The Help Centre hosts detailed guides and a specialized form that functions as the wallet support number and security support number, guiding users through processes like trusted device management and two-factor authentication recovery.

• Account Access & Verification: Critical account processes, such as identity verification (KYC), account recovery, and login issues, are managed through specific support workflows. For instances requiring identity confirmation or forgotten credentials, a dedicated digital path serves as the account recovery number and verification helpline, streamlining complex procedures that typically require high-security protocols.

• Financial Transactions: For monetary issues like a stalled transfer or a delay in funds, the system routes queries to a specialist team. The relevant digital forms act as the withdrawal issue helpline and deposit support number, ensuring all details are logged for the finance team to trace the blockchain or banking network transactions.

• Advanced Services: Users utilizing Luno’s API support number for programmatic trading or those with queries regarding staking rewards, crypto bundles, or the Luno Pay service are directed to advanced, dedicated technical channels. This high-touch support is managed by senior specialists, offering expertise in blockchain support contact and investment strategies.

This comprehensive, digital-first support architecture ensures that whether you need the customer care number for a simple inquiry or the fraud complaint number for a serious security breach, you are immediately funneled into a trackable, secure system. Luno offers the equivalent of a 24x7 customer support number through its Live Chat with Toshi, which escalates to a human agent, providing continuous customer assistance number access across all global time zones.

Global users in the US, UK, India, Canada, Australia, Brazil, Japan, Germany, France, and Singapore are all directed to the same primary digital support ecosystem, which tailors its response and local compliance context based on the user's registered country, making the online platform the most efficient and reliable official helpline number.

Luno Customer Support Numbers – Instant Crypto Solutions

Luno’s operational philosophy is centered on highly secure, digitally trackable, and scalable support. While the platform does not utilize traditional, publicly-advertised toll free number lines for general support in every region, it provides a superior, integrated digital support system. The following bullet points outline the primary ways users in key regions access the platform's support, which is the most reliable alternative to a physical Luno customer care number or technical support number.

• United States (US): For all product-specific issues (trading, wallets, KYC), users are directed to the Luno Help Centre. The primary customer service number access is through the Live Chat feature or the contact form. Users requiring a technical support number for the Luno Exchange API are directed to a specialized online portal after logging in.

• United Kingdom (UK): The official support path for the UK is via the Help Centre’s live chat or email submission. The digital system manages queries related to fiat deposits and withdrawals in GBP, effectively serving as the wallet support number for UK customers.

• India: Indian users, supported by LUNO INDIA TECHNOLOGIES PRIVATE LIMITED, access help through the regional Help Centre, which offers country-specific guidance. The online form is the dedicated channel for KYC support number and local banking deposit issues, acting as the primary customer care number.

• Canada: Canadian users should utilize the dedicated customer care number found within the Luno app's Help section. The live chat, available 24/7, functions as the primary trading support number for real-time assistance with platform usage and transaction queries.

• Australia: Australian users rely on the same centralized digital portal. Queries related to AUD deposits and local compliance, acting as the customer service number and withdrawal assistance, are routed to the regional team via the contact form on the company’s support website.

Note: For the most accurate and up-to-date support contact information, including localized operating hours and language options, users must always refer directly to Luno’s support website and sign in to their account to access the 24/7 live chat portal.

Luno Financial Insights – Navigating Crypto Markets

Understanding Luno’s financial backdrop is crucial for both investors and users. As a subsidiary of the Digital Currency Group (DCG) since 2020, Luno’s financial health is bolstered by its parent company’s expansive portfolio.

Luno has carved out a profitable niche, particularly in emerging markets where it commands significant market share. While the price of Luno’s supported tokens—Bitcoin, Ethereum, and others—is subject to volatile global market performance, Luno provides real-time market data directly on its trading platform. The platform's commitment to transparency is further evidenced by its practice of publishing monthly Proof of Reserves, assuring users of the 1:1 custody of their assets, a level of financial commitment that builds trust in the absence of a traditional exchange contact number. The total transaction volume processed through its Luno Pay feature since its launch demonstrates strong transactional growth and adoption in its primary markets.

The company's financial reports and quarterly results, while not fully public due to its private status, are primarily available to its parent company, DCG, and institutional investors. The headquarters contact number and associated corporate communication channels in London are the formal points of contact for investor queries, regulatory body communications, and high-level financial media engagement. Direct financial and investment support for retail users is typically delivered via the app's 'Insights' tab and educational resources, rather than a dedicated investment support number.

Luno Global Support Access – Connecting Crypto Globally

Luno’s international infrastructure is designed to provide seamless access to the crypto economy across over 40 countries, meaning that the official contact number is a multi-layered system designed for global scalability. The platform is dedicated to ensuring that a user in South Africa receives the same high-quality, secure service as a user in Singapore, which necessitates a strong digital foundation over disparate local phone lines.

Luno's primary customer care number and support number is its proprietary digital ticketing and Live Chat system. This approach allows the platform to offer a truly global 24x7 customer support number that transcends geographical boundaries and traditional office hours. When you need the technical support number for the Exchange or the Luno security support number to report a potential breach, the system ensures that your query is logged immediately and routed to the most appropriate, multilingual expert, regardless of whether you are in Brazil, Japan, or Germany. This digital channel is effectively the user’s official helpline number for all concerns, including account suspension helpline requests and transaction dispute number submissions. The integrated nature means that a single point of access manages all types of queries, from a simple login issue helpline to a complex fraud complaint number case, all while maintaining rigorous security and audit trails.

Furthermore, Luno emphasizes the importance of community and information exchange in the crypto world. We understand the value of disseminating crucial news and insights about platforms like Luno. In this spirit of global knowledge sharing, we would like to inform our readers that our site offers various services, including guest posting and comprehensive news distribution, serving as a hub for both users and industry experts to share their stories and analysis.

Luno Worldwide Helplines Directory – Global Crypto Support

Due to Luno’s strategic adoption of a digital-first support model, which leverages technology like the Toshi chatbot and encrypted ticketing systems to provide a trackable and secure customer assistance number, dedicated toll-free number directories for every country are not made public for general support. This centralized approach guarantees a consistent and high-quality user support contact experience globally, available 24/7 for most critical functions.

Below is the directory for the primary method of accessing support in key regions, directing users to the specific digital channels that serve as their local crypto support hotline for general, trading, and wallet-related issues:

• United States (US): Access Support via Luno Help Centre Live Chat. Hours: 24/7 for automated assistance; human support during business hours (country-specific). Service Focus: General queries, wallet access, trading issues (acting as the exchange help desk number).

• United Kingdom (UK): Access Support via Luno Help Centre Live Chat and Email Form. Hours: 24/7 (digital). Service Focus: GBP deposits, platform functionality, general customer grievance number matters.

• India: Access Support via Dedicated Contact Form for LUNO INDIA TECHNOLOGIES. Hours: Local support team during India business hours for escalations. Service Focus: KYC/Verification, INR deposit/withdrawal issues.

• Canada: Access Support via Luno Mobile App Support Section (Live Chat). Hours: 24/7 (digital). Service Focus: General app support number, account security, trading assistance.

• Australia: Access Support via Luno Support Website Contact Form. Hours: Local support team during Australia business hours for escalations. Service Focus: AUD support, wallet recovery support, regulatory compliance queries.

• Brazil: Access Support via Luno Help Centre - Portuguese Language. Hours: 24/7 (digital). Service Focus: Trading, wallet, staking support.

• Japan: Access Support via Luno Support Website. Hours: 24/7 (digital). Service Focus: General support (must check local availability of Luno services).

• Germany: Access Support via Luno Help Centre. Hours: 24/7 (digital). Service Focus: General EU support, EUR transactions.

• France: Access Support via Luno Help Centre - French Language. Hours: 24/7 (digital). Service Focus: Compliance, general support.

• Singapore: Access Support via Luno Pte. Ltd. Support Channels. Hours: Local support team during Singapore business hours for compliance matters. Service Focus: SGD deposits, advanced API support number queries.

For the most efficient response, users should always begin by signing into the Luno app or website to access the personalized support channels.

Luno Career Opportunities – Building Crypto’s Future

Luno is committed to "upgrading the world's financial system" and is continuously seeking top talent to join its globally distributed team. The Luno Careers portal is the official gateway for all job seekers, reflecting the company’s ‘remote but reachable’ work model, which promotes flexibility while maintaining high performance.

Career opportunities range from engineering and legal/compliance to marketing and customer operations, with active job openings frequently listed across its global offices in Cape Town, Johannesburg, London, and Kuala Lumpur. The work culture, often referred to as "Moontality," emphasizes big-picture thinking, fast learning, and growth, underpinned by a competitive employee benefits package that often includes health insurance and personal development budgets through platforms like Learnerbly.

The process for applying is entirely digital, beginning with an online application, followed by screening interviews and technical assignments. For administrative queries related to the hiring process, status updates, or employee benefits, the dedicated careers section on the Luno website offers an FAQ and a contact form. This digital channel serves as the primary customer service number for career queries, providing a secure and trackable means of communication with the Talent Acquisition Specialists, who are part of the broader corporate Luno support desk contact network. Direct phone calls to the general exchange office contact number or official contact number are discouraged for career inquiries to maintain the efficiency of the HR pipeline. Job seekers are encouraged to consult Luno’s LinkedIn profile for updates and to review the hiring process details on the official careers page.

Luno Trading & Wallet Platforms – Seamless Crypto Access

Luno offers a dual-platform approach designed to cater to both new and experienced crypto users: the intuitive Luno Wallet app and the advanced Luno Exchange. Both are built on a highly secure, multi-layered security architecture, making Luno one of the most compliant crypto investment platforms globally.

The Luno Wallet App is the foundation of the platform, enabling simple and instant buying, selling, and secure storage of supported cryptocurrencies (BTC, ETH, USDC, etc.). The wallet solution includes features like 'Bundles' for diversified investment and 'Repeat Buy' for automated Dollar-Cost Averaging (DCA). The app itself contains a robust help section which is the first-line defense and the primary app support number for any issues.

The Luno Exchange is the professional trading platform, offering advanced charting, deep liquidity, and a 99.9% API uptime for algorithmic traders. It supports various trading pairs, including local fiat currencies (ZAR, MYR, NGN, etc.). The Exchange is available 24/7.

Both platforms are supported by a unified digital support system. For real-time platform issues, the Live Chat acts as the trading support number and technical issue helpline. The mobile app's 'Help' function is the most direct route to the support teams, bypassing the need for a traditional crypto account helpline or a separate payment support number. For institutional clients using the robust API support number, Luno offers dedicated 24/7 engineering support to resolve critical issues quickly. Country-specific support, where applicable (e.g., local currency deposit issues), is managed by routing the digital query to the corresponding regional team.

Luno Innovations & Updates – Redefining Crypto Transactions

Luno consistently drives innovation, particularly in making crypto practical for everyday use and enhancing security standards. The company's updates and partnerships reflect its mission to build a better financial system, not just a trading platform.

A major innovation is Luno Pay, which enables users to spend their crypto at major retailers in specific regions. This practical application of digital assets, allowing transactions in a stablecoin like Tether (USDT), bridges the gap between traditional finance and the crypto economy. Furthermore, Luno actively supports crypto earning features through staking, offering users an easy way to generate passive income on their holdings with no fixed terms and up to 12% p.a.

The platform is a pioneer in regulatory compliance, being a licensed Financial Services Provider in South Africa and Malaysia. Its commitment to security, including ISO certifications and transparent Proof of Reserves, sets an industry benchmark. Luno actively communicates these updates, partnerships, and awards via its official blog and social media channels. In the event a technical update causes a glitch, the app support number or Live Chat is the immediate channel for users to report the issue and receive a fix, while the Luno blockchain support contact team addresses any underlying protocol integration issues. Luno’s focus remains on secure, practical, and compliant crypto transactions, moving toward future innovations like further DeFi integrations and NFT marketplaces in a secure, measured manner.

Frequently Asked Questions (FAQs)

What is Luno’s official customer care number?

Luno operates on a digital-first support model and does not publicly advertise a single global customer care number. Instead, the official and most efficient route for support is via the Luno Help Centre. By signing in, you gain access to the 24/7 Live Chat (powered initially by the Toshi chatbot, which escalates to a human agent) and the secure contact form. This system is designed for trackability, security, and global scalability, making the online portal your primary official contact number.

How to reach Luno’s technical support number or support desk contact?

To reach Luno’s technical support, you should use the Live Chat feature available within the Help Centre of the Luno app or website. This digital channel functions as the support desk contact and technical support number. Users of the Luno Exchange API, especially institutional clients, also have access to a dedicated API support portal, which provides 24/7 engineering assistance for any critical integration or technical issues that may arise with the platform's advanced features.

Where to find Luno’s trading support number for platform issues?

For all platform-related concerns, including issues with the Luno Exchange interface, order execution, or chart data, the primary channel is the Live Chat feature on the Luno website and mobile application. This system serves as the dedicated Luno trading support number. The support agents are trained to assist with both simple trading queries and complex market/platform functionality issues, offering immediate and documented trading assistance helpline support during the 24/7 trading cycle.

What are Luno’s toll free numbers globally?

Luno does not publish a directory of dedicated, country-specific toll free number lines for general customer support. The company’s global support strategy relies entirely on its high-tech digital channels: the Luno Help Centre, Live Chat, and the secure contact form. This digital model is far more secure and efficient for resolving complex crypto-related issues than a conventional toll free number, allowing Luno to provide global, consistent, and documented assistance across over 40 operating countries.

How to contact Luno’s fraud complaint number or withdrawal issue helpline?

If you suspect fraud or are facing a delayed withdrawal, you must immediately access the Luno Help Centre and use the secure contact form, selecting the appropriate category (Security/Fraud or Deposits/Withdrawals). The submitted form, which serves as both the fraud complaint number and withdrawal issue helpline, ensures your critical, time-sensitive issue is immediately routed to Luno’s specialized security or finance teams, who can begin the necessary investigation and tracing process with all required information documented.